After a recall of 2.6-million vehicles worldwide that have been linked to deaths and lawsuits, General Motors says this has been a defining moment for the company moving forward.
At this year's auto show in Detroit, President of GM's North American operations Alan Batey says a lot has changed to make things safer for consumers. "We've looked at some external industries, like the airline industry, and looked at all of their safety protocols," says Batey. "We've changed and we've doubled down on a lot of our processes and procedures to make sure that this never happens again."
GM faced criticism for waiting nearly 11 years before recalling some of the vehicles. Batey says GM has taken this time to reunite the company and provide transparency to the public.
"It's not just about words, it's about actions," says Batey. "I think we've come through a very challenging period. Last year as sales were even, which is a huge achievement on the back of those recalls, but now we're driving forward."
