Chatham-Kent library branches, particularly in Wallaceburg and Chatham, continue dealing with many challenges, including an increase in substance use, patrons experiencing homelessness, and patrons with complex needs.
Chatham-Kent Public Library (CKPL) CEO and Chief Librarian Heidi Wyma reported to the library board on Tuesday evening that she has had to take extra safety measures since the start of the year to keep her employees safe.
Wyma's report showed the safety measures include equipping staff with panic alarms in case of an emergency and adding a security guard at the Chatham branch. Work is also underway to make the premises around the Wallaceburg branch more safe and secure.
CKPL has also implemented a 'three-strikes and you're out rule,' meaning patrons have two chances to correct their behaviour before being asked to leave for the day and/or before staff contact police to assist in removing them.
Wyma said there was increase in calls to police at the Wallaceburg branch since the beginning of the year, but police calls decreased at the branch in Chatham.
According to the report, some patrons have been banned following dozens of incidents at the Wallaceburg and Chatham branches for alcohol and drug use, sleeping in the washrooms, unacceptable use of the internet, and book thefts.
CKPL is also dealing with staffing issues from leaves of absence, the use of temporary positions to cover absences, and lots of movement of staff between positions. In some cases, branches have closed or have had to close early because of staff shortages.
CKPL noted it is looking at longer shifts on fewer days for some part-time positions for them to have more availability for extra hours, increasing the library's ability to cover absences.
Long-term, CKPL wants to review branch hours across the system to see how changes may better serve the community and help with staffing challenges, said officials.
"As we work through these challenges, we want to stress that they cannot overshadow the good that library staff and patrons see on a daily basis," wrote Wyma in her report. "We are reminded every day of the good things happening in the community and within our walls. Staff continue to be inspiring, creative, and passionate and have a positive impact on the communities we serve."