Hundreds of complaints and concerns have been received by Sarnia's COVID-19 reporting system since it launched at the beginning of this month.
Mayor Mike Bradley said from April 1 to April 12 there were 417.
"It has worked quite well so far," said Bradley. "It was seen as a complaint line or snitch line by some, but it was more than that. It was also to get information and I understand a lot of the inquiries are information."
Email seems to be the most popular way of reporting, with 354 messages received online, 49 of which were sent over the Easter long weekend.
"There's a lot of confusion, naturally so, because there's new regulations from the province, from the city and from the federal government. So it's been helpful to people that way and every call and every email is followed up."
Just over 50 reports were made by phone.
"There are obviously issues related to enforcement and people doing things that they shouldn't be doing and that is being approached, most of the time, by education. Unless someone is flagrant or just disregarding. But that's a very, very small minority."
The service allows the public to file anonymous concerns or provide tips to businesses or individuals who may be in violation of provincial orders.
covid@sarnia.ca is monitored daily, including nights and weekends.
The phone line, 1-877-472-7642, is available Monday to Friday, excluding holidays, from 8:30 a.m. to 4:30 p.m. Messages received after hours are cleared the next business day.