The Community Care Access Centre that serves patients in Chatham-Kent, Windsor, Essex and Sarnia Lambton is getting feed back on its performance by family and patient advisers.
Advisors like Bill Holling are there to make sure policies reflect the concerns that people have when dealing with the system.
"We have a patient family council and we sit on the various internal committees of the CCAC," he says. "We have no direct contact with the patients or families themselves but we are on the recommendation side, we bring the outlook from the outside." Holling volunteered to take part after seeing several family members dealing with the home care system.
The CCAC has 20 advisers in place and is hoping to increase the number to 100. They are needed right through the groups catchment area but especially in Windsor and Sarnia. The agency is holding its second of three strategic accountability sessions this afternoon at the Alzheimer Society of Windsor and Essex County on Richmond St. in Windsor.
